Delivery Information

UNITED KINGDOM & CHANNEL ISLANDS

Below is a list of all the chargeable shipping methods that we offer for both domestic UK deliveries and worldwide international deliveries.

We usually dispatch orders the same day of your order if the order is received by 14.00 GMT. This only applies on working days and not at the weekends. However if you require an urgent delivery and you are placing your order after 14.00GMT please contact us by emailing tea@jeevesandjericho.com or call us on +44(0)1993 706767 before placing your order.

Items ordered for next working day delivery with either Royal Mail or DHL after 14.00 GMT may not be processed until the following working day, we always do our very best to process any orders placed before this time, however unfortunately this is not always possible at extremely busy times of the year such as Black Friday & Cyber Monday weekend as well as during the Christmas period.

If you have any questions about our processing times please contact us at chai@jeevesandjericho.com before ordering.

Once you've received your shipping confirmation email, letting you know that your order is now on its way to you. At this stage we would have blended, bagged, packed and dispatched your order then put it in the hands of your chosen courier.

It always makes us very happy when things run like clockwork, but on the very rare occasion due to circumstances outside of our control, your order may take a little longer to get to you than expected, please remember this is usually down to the courier.

If you have any questions relating to the delivery of your order please email us at tea@jeevesandjericho.com or call us on +44(0)1993 706767 where we will be only too happy to help.

Domestic UK Deliveries

Spend £25+ For Free UK Shipping

When your order value exceeds £25 and you will automatically qualify for free economy Royal Mail shipping as long as your delivery address is mainland UK.

Royal Mail First Class

Royal Mail aim to deliver First Class items the next working day including Saturdays however this cannot be guaranteed and is in the hands of Royal Mail.

Royal Mail Second Class

Royal Mail aim to deliver Second Class items the third working day after posting including Saturdays, with a small minority taking up to 7 working days.

Royal Mail Special Delivery

Trackable next working day by 18.00GMT delivery Monday to Saturday.

You will be emailed a tracking number when your order is shipped and will be able to use this to keep an eye on your order via the Royal Mail online tracking service.

EUROPE & REST OF THE WORLD

Unfortunately due to very strict post Brexit customs control, we are unable to gaurantee shipping times and are only able to offer best estimate lead-times based upon the information supplied to us by our couriers.

International Tracked & Signed

Tracked & Signed is a combination service offering full end-to-end tracking, signature on delivery and an online delivery confirmation.

International Tracked

Ideal for offering tracking after dispatch as well as an online confirmation of delivery.

International Signed

Your item will be tracked until it leaves the UK and only handed over at its final destination once the delivery company obtains a signature from the recipient.

All Royal Mail Tracking and Signature services offer delivery to Europe within 7 working days, and worldwide within 10-14 working days.

The availability of Royal Mail Tracking and Signature services depends on where your parcel is going. See the Royal Mail list of destinations and their services.

Where applicable, you’ll be able to track your item via their Track and Trace service.

International Standard

No tracking. Delivery time 14 working days worldwide however can take longer due to worldwide circumstances beyond our control.